SigmaMed Solutions developed the Process Improvement Training series to provide teams or leaders with hands-on experience using the vital few tools of Lean Six Sigma. This training series is for participants interested in using key Lean tools to understand the issue, find root cause, and design PDSA improvement experiments. Join SigmaMed CEO and Master Black Belt, Jamie Martin, during this … Read More

The goal of cultural competency within a healthcare organization is to ensure patient safety and provide efficient, effective care. Because the area served by your facility is likely comprised of people from various populations, it is important that you develop a personal approach for making clinically-important observations about patients of differing cultures. Learning Outcomes: Identify cultural needs of patients. Document … Read More

This course will provide definitions and best practice approaching to respectful, appropriate and empathetic patient experiences within healthcare facilities. This course includes common definitions related to diversity and inclusion, as well as cultural awareness training to help build a foundation for recognizing the variations in patient care expectations, experiences and preferences. This course will equip learners to recognize bias, avoid … Read More

Effective patient training is an important building block of medical care delivery. In this lesson, you will investigate how people learn, and view techniques for effective training that will help patient succeed. Who should take this course? This course is designed for patient care staff and other healthcare staff members who are involved in patient education. Learning Outcomes: Identify the … Read More

With more and more ways to communicate via technology, and increasing diversity of backgrounds, skillsets and knowledge in the workplace, communication that is effective and efficient is vital to the success of a team. This course will take a look at some common pitfalls to communication practices and ways to avoid these pitfalls while identifying best practices for constructive communication … Read More

Restraint Procedures Patients have the right to be free from physical or mental abuse, and corporal punishment. The proper use of restraint is extremely important to ensure the health and safety of your patients. Restraints shall be used only when necessary and not as coercion, discipline, convenience, or retaliation. By following prescribed procedures, you minimize the potential for unintended neglect … Read More

Intimidation in the Workplace The issue of unprofessional behaviors in the patient care setting has become an important problem because of the safety of patients in hospitals is now a highly publicized issue. Miscommunication or non-communication as result of fear, anger or simple irritability could cause our next error that leads to patient harm. Intimidating and disruptive behaviors can foster … Read More

2022 Summer Revenue Cycle Recertification Webinars Register now to attend our live 90-minute webinar training sessions! Each session will feature industry-relevant education specific to the topics of Patient Access, Billing, Healthcare Hospitality and Financial Counseling. Who? These webinars are designed to offer annual updates to those learners who have previously completed any of the Patient Access, Billing, Healthcare Hospitality or … Read More

Identification & Screening – Opioid Use Disorder This course is presenter by a board certified, psychiatric mental health nurse who also specializes in addiction and recovery. It provides the learner with a basic understanding of addiction and opioids and also covers the screening, protection, and treatment of those with opioid addiction.  Suggested Audience: Small or Rural Hospital CEOs, CNOs, ER Director … Read More

Behavioral health issues affect millions of adolescents in the United States. Half of all lifetime cases of mental disorders begin by age 14, and about 1 in 4 adolescents experience mental disorders that result in severe impairment. People who have experienced abuse, neglect and other adverse childhood experiences (ACEs) such as living with domestic violence during their childhood are at … Read More