With more and more ways to communicate via technology, and increasing diversity of backgrounds, skillsets and knowledge in the workplace, communication that is effective and efficient is vital to the success of a team. This course will take a look at some common pitfalls to communication practices and ways to avoid these pitfalls while identifying best practices for constructive communication encounters.

Learning Outcomes:

• Identify examples of communication pitfalls/fails.
• Recognize ways to improve communication outcomes.
• Identify key elements of successful communication exchanges.
• Describe ways to evaluate communication exchanges.