Intimidating and disruptive behaviors can foster medical errors, contribute to poor patient satisfaction and to preventable adverse outcomes, increase the cost of care, and cause qualified clinicians, administrators, and managers to seek new positions in more professional environments. Safety and quality of patient care is dependent on teamwork, communication, and a collaborative work environment. To assure quality and to promote a culture of safety, health care organizations must address the problem of behaviors that threaten the performance of the health care team. In this course, Martha White, MBA, DNP will describe some of the behaviors that threaten a culture of patient safety and how to mitigate these behaviors to maintain a culture that fosters the delivery of safe quality care to the patients we serve.

Suggested Audience: This series is designed to help anyone in rural healthcare organizations to present a business case for patient safety initiatives – from senior leaders to frontline staff interested in improving the provision of safe care in their organization.

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While an organization can readily quantify a business case for patient quality through reimbursements for a job well done or monies withheld for subpar outcomes, the monies attached to patient safety initiatives are much softer. Patient safety initiatives are meant to reduce the frequency of and severity of events of patient harm. In the reduction of both events of harm and severity of harm, the organization can see a reduction in insurance premiums, lawsuits, and turnover as well as realize increased market share, increased patient satisfaction and retention of staff. In this course, Martha White will outline the financial differences between quality and patient safety outcomes and provide examples of how your organizational initiatives and outcomes can result in cost savings to your bottom line.

Suggested Audience: A Business Case for Patient Safety is designed to help anyone in rural healthcare organizations to present a business case for patient safety initiatives – from senior leaders to frontline staff interested in improving the provision of safe care in their organization.

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Medication administration is one of the most critical functions of medical practice. Doses must be prepared, dispensed and administered safely and appropriately. When administered incorrectly, consequences can be harmful and threaten the life of the patient. Potential outcomes include increased LOS, acute or chronic disability of even death. Medication errors may also affect the person – nurse, respiratory therapist, MA or provider – both emotionally and professionally resulting in loss of position, legal consequences or loss of license to practice. In this course, we will discuss how to sharpen your critical thinking skills as it applies to medication administration.

Suggested Audience: Hospital, Clinic and Long-term Care Staff that administer medications

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For every hero in your organization, there are dozens of others waiting for someone else to step up when someone does something immoral, unethical, illegal or unsafe in the workplace. The "Bystander Effect" occurs when the presence of others discourages an individual from intervening in an emergency. If you want your employees to overcome the bystander effect, you need to show them how to recognize it, ignore their instincts, and intervene and/or report the behavior. In this course, Martha White, MBA, DNP will define Organizational Bystanders; review examples of bystander complacency versus bystander intervention and the resulting outcomes; and explore interventions to decrease complacency and mitigate events of harm in your organization.

Suggested Audience: This series is designed to help anyone in rural healthcare organizations to present a business case for patient safety initiatives – from senior leaders to frontline staff interested in improving the provision of safe care in their organization.

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A robust Safety Coach program is key to reducing events of patient harm and creating a culture of high reliability. Safety coaches include staff from all areas of the healthcare system who spread the consistent use of expected safety behaviors to decrease incidents of harm; help teach and support their colleagues in safe practices; encourage open communication about safety at all levels; and identify and share safety improvement opportunities to build accountability throughout the organization.

Suggested Audience: Anyone in a rural healthcare organization from senior leaders to frontline staff who are charged with improving the provision of care.

This course only offers IACET CEUs.

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