Updated Certifications for Patient Access & Customer Service Available

Patient Access Certification & Patient Access Specialist

This two-part training track covers what you need to know to work in Patient Access, Scheduling and other aspects of registration and patient admission in the Revenue Cycle. The Patient Access Certification should be taken first and offers 11 hours of education. The Patient Access Specialist is the second tier and offers 9 hours of education.

Physician Office Patient Access Certification

This Certification covers what you need to know to work in Patient Access within a physician office or clinic and offer 9 hours of education.

Certified Healthcare Hospitality Specialist

This Certification is designed to help identify, improve and apply customer service best practices - no matter what your role in your facility may be. Offering 7 hours of education, leave this training feeling equipped to handle various customer service encounters and communication methods!

Billing Certification Prerequisite

This program is a pre-cursor to the Billing Certification and Billing Specialist programs, which will have updated versions released in Fall 2021. Offering 7 hours of education, leaners will have exposure to fundamental revenue cycle principles, including how patient access workflows impact billing workflows, as well as baseline medical terminology and revenue cycle compliance and best practices. Note: This course duplicates what is found in the Patient Access Certification & Specialist tracks. If you have completed the PAC/PAS, but are interested in cross-training through the Billing track, it is recommended that you bypass this pre-requisite and enroll directly into the Billing Certification to prevent the duplication of topics.