The Certified Healthcare Hospitality Specialist program is designed for all healthcare personnel. Quality interactions can positively contribute to patient and visitor satisfaction with your facility as well as create a positive and productive working environment. This certification will provide learners, regardless of their position, with basic fundamental knowledge of various aspects of customer service and best practice solutions for serving your facility. The healthcare environment demands a professional staff and this certification is designed to help you achieve a proper level of professionalism while also promoting a positive, engaging and appropriate atmosphere of care for patients and visitors.

The program includes:

• Introduction
• Brand Ambassador
• HCAHPS: Key to Patient Experience Excellence
• Dealing with the Difficult
• Telephone Etiquette for Healthcare Professionals
• Professional Business Communication 101
• Professional Appearance & Language for Healthcare Professionals
• HIPAA: A Practical Guide
• Closing

The Certified Healthcare Hospitality Specialist offers 0.7 IACET CEUs and takes approximately 7 hours to complete in full.

Who will benefit from this training?

This customer service orientated training is valuable to all healthcare professionals who engage with patients/customers routinely. Initially designed for patient access personnel, it is adaptable for information desk attendants, volunteers, as well as any member of the healthcare team who wants to positively impact the patient experience.