This course covers how to build a 5-step blueprint to create a 5-star experience for your patient. Presenter Angie Charlet, DBA, MHA, RN discusses how to define your workflow and identify and address the opportunities of improvement within it.

Upon completion of this presentation, you should be able to:

• Determine if you have a workflow issue.
• Define workflow analysis.
• Describe the "S.T.O.R.Y" process
• Identify process maps used in workflow redesign

Suggested audience: All rural healthcare clinic staff including clinical and nonclinical positions

HomeTown Health, LLC is authorized by IACET to offer 0.1 CEU for this program.

Cost: $18 per individual purchase. This course is included in certain subscriptions, check with our team if you are unsure about payment requirements or payment bypass options.