2025-2026 Scheduling Recertification

The Scheduling Recertification program is a 90-minute learning session designed to provide healthcare professionals working in central scheduling or other pre-service departments education on the critical role of schedulers, the importance of maintaining a positive attitude, and ensuring PHI is protected throughout the scheduling process.

Suggested Audience: Patient access, registration, scheduling and other revenue cycle personnel.

Upon completion of this course, you should be able to:

• Describe the limitations for same day services.
• Identify the importance of verifying accurate demographic & insurance details.
• Identify the scheduler’s role in supporting compliance with No Surprise Act.
• Recognize how to maintain a positive attitude, even when it is difficult.
• Identify key customer service tips that leave a positive impression on patient.
• Describe what qualifies as Protected Health Information (PHI) and why it's important.
• Identify high-risk situations where PHI may be inappropriately shared.
• List three HIPAA-safe scheduling practices.

Find this course in the School of Revenue Cycle Management.