Find these new courses in the School of Revenue Cycle Management. Subscribers and Grant participants, be sure to login prior to enrollment as these courses may be included in your program offerings.

New Course: Chargemaster & Charge Capture

In this session, we will look at the chargemaster and charge capture and how they impact the revenue cycle.

Upon completion of this training, you should be able to:

• Explain the importance of the chargemaster.
• List the positive and negative ways the chargemaster can affect your reimbursement.
• List the data elements needed in the chargemaster.
• Identify why you need to know your contracts.

New Course: DDE Basics

Direct Data Entry, or DDE, was designed for Medicare Part A providers as a part of the Fiscal Intermediary Shared System (FISS). Providers can verify eligibility, submit claims, corrections, and cancellations and also check claims status. In this foundational course, Revenue Cycle Analyst Sandy Sage provides instructions for navigating this sometimes cumbersome and complex system. These two terms, DDE and FISS are used interchangeably.

Upon completion of this course, you should be able to:

• Identify your Medicare Administrative Contractor’s sign in process.
• List at least four options in the Inquiry Screen.
• Describe how to change a line when correcting a claim.
• Describe where to find reports in the DDE system.
• Identify the function keys used in the DDE system and how they are used.

New Course: Denials & Appeals

This course provides an in-depth look at denials and appeals affecting rural hospitals. Participants will learn how to identify the root causes of denials, how claim audits can help identify underpayments, and how communication and education can improve processes and increase reimbursement. The course also covers the process for appeals, including how to submit appeals to various insurance providers. Through this course, participants will gain valuable knowledge and skills to help them effectively manage denials and appeals affecting their hospital.

Upon completion of this presentation, you should be able to:

• Describe how to identify root causes of denials.
• Identify how claim audits help identify underpayments.
• Describe how communication can help with improving processes.
• Identify how education can help with reimbursement.
• Describe the process for appeals.

New Course: Scheduling - Optimizing Upfront Staff

In this session, we will look at the roles registration and scheduling play in the revenue cycle and how to optimize the onboarding, provision of services and reporting related to these services.

Upon completion of this training, you should be able to:

• Identify strategies for job enrichment.
• Describe important onboarding strategies.
• List three solutions to registration challenges.
• Identify solutions for data gathering and management.
• List three important steps to centralizing scheduling & pre-registration.