Scheduling is not a downstream function. It is the very first stage in the Revenue Cycle process. The role directly impacts the organization’s financial health and patient experience. This course provides an overview of key practices for ensuring compliance and efficiency in patient scheduling. Participants will explore the limitations of same-day services, learn the critical role of accurate demographic and insurance verification, and understand how schedulers support adherence to the No Surprise Act.

Suggested Audience: Schedulers and administrative healthcare staff

Upon completion of this presentation, you should be able to:

• Describe the limitations for same day services.
• Identify the importance of verifying accurate demographic & insurance details.
• Identify the scheduler’s role in supporting compliance with No Surprise Act.

Find this course in our School of Revenue Cycle Management.