This course is designed for healthcare schedulers and administrative staff who regularly interact with patients before anyone else. It focuses on the crucial role of scheduling as a point where protected health information is frequently exchanged. Participants will learn practical HIPAA applications for phone calls, voicemails, in-person conversations, and electronic systems, along with easy-to-implement privacy habits. By the end, learners will be confident in meeting HIPAA standards during every scheduling interaction.

Suggested Audience: Schedulers and administrative healthcare staff

Upon completion of this presentation, you should be able to:

• Describe what qualifies as Protected Health Information (PHI) and why it's important.
• Identify high-risk situations where PHI may be inappropriately shared.
• List three HIPAA-safe scheduling practices.

Find this course in our School of Revenue Cycle Management