One key element of Operational Excellence is having optimal performing service lines throughout a healthcare system. It is important to develop processes that will assist leadership in identifying improvement needs, inefficiencies, and ineffective workflows within each service area. This presentation will break down some of the key steps necessary to improve upon current ancillary services to confirm both relevance and effectiveness. Join Lesa Schlatman as she helps attendees identify key operational performance measures that can assist in improving the performance of service lines as systems move towards operational excellence.

Service lines throughout a healthcare system rely heavily on supplies and the processes surrounding their management. Systems need to have a process to understand the demands for supplies for each service line, and the effective controls to put into place to meet that demand. The presentation will show attendees how to monitor the use of supplies and to identify how waste and overstocking can effect the bottom line. Attendees will also learn steps to take to standardize their supply chain that looks at the sources for supplies, the variations of supplies utilized, and how to identify the optimal balance between both. 

While knowledgeable and competent employees are needed for the success of a healthcare systems, engaged and compliant employees are truly the backbone of a systems Operational Excellence. Many systems struggle to maintain strong workforces that consist of engaged and accountable frontlines. This presentation will dive into the components that are necessary to build a thriving culture of involved staff, how to build a platform or accountability, and the roles leadership must take to build this ideal environment. Also, Lesa Schlatman will outline the core components of a corrective action process, what necessary steps to take when dealing with difficult employees, and the impact that accountability has on building an effective program overall. 

One key element of Operational Excellence is having optimal performing service lines throughout a healthcare system. It is important to develop processes that will assist leadership in identifying improvement needs, inefficiencies, and ineffective workflows within each service area. This presentation will break down some of the key steps necessary to improve upon current general Med/Surg and OR service lines to confirm both relevance and effectiveness. Join Lesa Schlatman as she helps attendees identify key operational performance measures that can assist in improving the performance of service lines as systems move towards operational excellence.