The objective of the CPHQ Prep Virtual Book Club is to provide training, support, and sharing of best practices while preparing for the CPHQ exam. Utilizing the book club resource, The Janet A. Brown Healthcare Quality Handbook: A Professional Resource and Study Guide (27th Edition), each session includes informative discussion and a review of a particular section of the book. The series is led by Angie Charlet, DBA, MHA, RN who brings over 20 years of experience in the healthcare industry focusing on regulations, quality initiatives, PCMH (patient-centered medical home) implementation, and care coordination. 

The CPHQ Prep Virtual Book Club series is ideal for hospital quality managers at various stages of their careers. While the NAHQ recommends at least two years of real world experience for the exam, this series will provide insight and knowledge for anyone at any level of their professional quality career.

**This series of courses relies heavily on the book The Janet A. Brown Healthcare Quality Handbook: A Professional Resource and Study Guide (27th Ed.) It is strongly recommended that the book be read in conjunction with the courses. 

Learning Outcomes

Introductory Session and Healthcare Quality Concepts

• Describe various definitions of quality.
• Recall the three aspects of quality.
• Describe basic dimensions of quality.
• Describe four new quality movements.
• Discuss various continuous quality improvement methods.
• Recall five learning disciplines in system thinking.

Session 1 - Organization Leadership

• Describe four leadership framework models.
• Explain the six change model strategies.
• Describe how to integrate results from quality and performance improvement into organization strategic plan.
• Identify benefits to continuous survey readiness practices.
• Discuss the six competency areas of healthcare quality professionals.

Session 2 - Patient Safety

• Explain how to provide leadership in the creation and maintenance of a safety culture through out the organization.
• Describe how systems of safety, safety culture, reliability and continuous learning put the patient at the center of healthcare delivery.
• Identify effective risk management strategies through use of safety practices, tools and technology.
• Describe how to facilitate the ongoing evaluation and improvement of patient safety using tools and health information technology for identifying risks and harm reduction.

Session 3: Performance and Process Improvement - Part 1

• Describe the evolution of healthcare quality.
• Identify three consumer changes and responsibilities in quality.
• List the five practices within the leadership framework.
• Explain the process for implementation of peer review process.

Session 4: Performance and Process Improvement - Part 2 

• Describe the use of the statistical tool and process tool.
• Explain the difference between natural work and project management teams.
• List the four phases of team formation.
• Identify the four theories of motivation.

Session 5: Health Data Analytics

• Recognize different tools and approaches for constructing quality data activities.
• Describe process analysis tools for quality reporting.
• Recite difference of reliability and validity.

Session 6: Review & Best Practices

• Identify knowledge gaps to prepare for certification.
• Apply skills of quality management to performance improvement.
• Recite various roles and responsibilities of the quality manager.