Business Office Leadership – 3 New Courses!
Organization Structures of the Business Office
In this course Becky Tarr, CEO of a revenue cycle consulting company, covers the ideal organizational structure of a Business Office. She also covers three skills an excellent leader should possess, along best practices to improve the hiring process.
Learning Outcomes
Upon completion of this presentation, you should be able to:
- Create an organizational structure for your Business Office.
- List three skills an excellent leader should possess.
- Recall two advantages of having all leaders of revenue cycle departments report to one executive leader.
- Describe best practices to improve the hiring process.
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Business Office Staff: Onboarding, Orientation, Cross Training/Addressing Denials
This course focuses on several elements of the business office hiring and training processes. Becky Tarr of MedPerformance discusses the benefits of behavioral interviewing and a staff onboarding/orientation schedule. She concludes the course by focusing on the importance of cross training staff which is directly related to other best practices for reducing denials.
Learning Outcomes
Upon completion of this presentation, you should be able to:
- List three behavioral interview questions.
- Develop a staff onboarding/orientation schedule.
- Create a plan for cross training staff to improve coverage.
- Explain two best practices to reduce denials.
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Business Office Productivity & Benchmarks
In this course, Revenue Cycle Analyst Sandy Sage covers ways to measure productivity in the Business Office. She takes productivity even further by discussing useful benchmarks and why tracking those benchmarks is critical to your revenue cycle.
Learning Outcomes
Upon completion of this presentation, you should be able to:
- Identify the best way to measure Business Office productivity.
- List the top three benchmarks that will help you measure productivity.
- Describe why tracking benchmarks is important to your revenue cycle.
Enroll now!