Emergency Department: A Window to Your Hospital Customer Service
January 7, 2022 | 10 am EST

The webinar will discuss the importance of Emergency Department (ED) patient surveys and how the surveys help us learn about public perception as to the quality and service of the Department. The presenters will cover the ED questions generally asked and why those questions provide the information needed to make changes, improve and/or keep doing what works. The presenters will share their experiences and provide examples how EDs have used surveys to make a difference in care and public perception. Lastly, the presenters will emphasize why the ED is that community window and why hospitals need to get it right.

Presented by ICAHN Survey Solutions, a silver level Business Partner with HomeTown Health. 

UltraViolet Disinfection: What Works & What Doesn't
January 14, 2022 | 10 am EST

Ultraviolet technology has been used for decades as a solution to water, surface and air germicidal contamination. Based on the input of Dr. Wayne Clark, the department of defenses' expert on germicidal Ultraviolet, the basics of the science will educate so a proper evaluation can be made where the technology and product selection would be most effective.

Learning Outcomes:
- Gain a basic understanding of how germicidal Ultraviolet works.
- Understand surface applications of UV where it works and where it is limited.
- Understand air applications of UV where it works and where it is limited.

Presented by Advanced Ultra-Violet Systems, a silver level Business Partner with HomeTown Health.

2022 Update on Self-Pay Collection Regulations
January 28, 2022 | 10 am EST

This webinar will examine the Consumer Financial Protection Bureau (CFPB)’s Regulation F and its impact on cash collections. We will also take time to discuss the Federal Communications Commission (FCC)’s STIR/SHAKEN caller ID authentication standards and the potential impact on your phone numbers.

Learning Outcomes:
- What is Regulation F and who it impacts.
- How does Reg F impact the work flow for 3rd party bad debt agencies.
- Potential changes in the placement data you send to your 3rd party agency to be compliant.
- How will this impact cash collection from 3rd party agencies.
- What is FCC’s Shaken Stir and impact for your phone number.

Presented by Revenue Cycle Associates, a gold level Business Partner of HomeTown Health.