Essentials of Healthcare Access Services
Welcome to HIMT 1105: Essentials of Healthcare Access Services! This course provides comprehensive coverage of healthcare access service roles and processes employed in healthcare settings. Instructors emphasize the knowledge and skills needed to competently interact with customers while following business policies and procedures. Topics include the role of healthcare access services staff and the impact on national patient satisfaction scores, professional ethics and cultural considerations, professionalism and competency, customer service excellence, meeting insurance payer guidelines, and compliance standards for handling and protecting health information. This course prepares students to become candidates for the NAHAM Certified Healthcare Access Associate exam.
Getting Started: Click here for Course Welcome and Instructions to Get Started! Utilizing the Post Card provided by your bookstore, follow the instructions provided for creating your learner account. Please refer to your course schedule for guidelines on completion dates and deadlines as well as weekly work assignments.
Once you are ready to begin, click on the links below to enroll and begin learning through each of your assigned certifications and course work. You are responsible for completing all assignments within each of the Lesson Topics, as well as the successful development and completion of your Portfolio.
After completing one lesson, you will need to click the title of the next lesson below, then login using your username/password to enroll.
|Lesson Topic||Time Frame||Associated Forms|
|Certified Healthcare Hospitality Specialist (CHHS)||Weeks 1 – 4|| no additional form required
|Patient Access Certification (PAC)||Weeks 5 – 8||PAC Completion Form|
|Patient Access Specialist (PAS)||Weeks 9 – 13||PAS Completion Form|
|Financial Counselor Certification (FCC)||Weeks 14-16|| no additional form required
For all purposes throughout this course, your “manager” is your instructor as listed on the Course Schedule and Postcard acquired via the bookstore.
For technical support, please contact firstname.lastname@example.org.